Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email with your tracking details once your order has been dispatched.
Singapore Delivery — Free Standard Shipping
We offer complimentary standard delivery on all orders within Singapore, with no minimum spend required.
- Estimated delivery: 1–3 days
International Shipping
We ship to 27 countries worldwide. International shipping rates are as follows:
| Order Value | Shipping Fee |
|---|---|
| Under SGD 80 | SGD 8 flat rate |
| SGD 80 and above | Free |
Estimated delivery for international orders: 7–14 business days, depending on your location and local customs processing.
Order Tracking
All Singapore orders are delivered by SPX Express. International orders are delivered by the respective shipping company for your destination. Once your order has shipped, you will receive a tracking number by email so you can monitor your delivery every step of the way.
Delays & Lost Parcels
While we do our best to ensure timely delivery, occasional delays may occur due to customs clearance, public holidays, or circumstances beyond our control. If your order has not arrived within the estimated delivery window, please contact us and we will investigate promptly. In the rare event of a lost parcel, we will work with the relevant delivery company to investigate and resolve the matter.
Customs & Import Duties
International orders may be subject to customs duties and import taxes upon arrival, which are the responsibility of the recipient. These charges vary by country and are outside our control. We recommend checking with your local customs office for more information before placing your order.